A practical, straight‑talking workbook designed to help small creative businesses get their Terms & Conditions and customer boundaries in order — clearly, calmly, and without the usual overwhelm.
 
This beta edition guides you through the exact questions, prompts, and decisions you need to make so you can create customer rules that actually work in real life. Whether you take occasional orders, run a side‑hustle, or manage a busy creative business, this workbook helps you set expectations, protect your time, and avoid the common pitfalls that lead to stress, cancellations, and awkward conversations.
 
Inside, you’ll work through:
The essential boundaries every creative business needs
Payment, deposits, cancellations, and collection rules
How to handle changes, late messages, and “just a quick question” requests
What to include in your TS&Cs (and what to leave out)
Scripts and phrasing to help you communicate your rules with confidence
Space to map out your own policies so they’re ready to use
 
This is a beta version, offered for a limited time while I gather feedback before the full release. Your insights will help shape the final product.
 
Format: PDF digital download

Delivery: Instant access via download page after purchase

Use: Suitable for bakers, florists, crafters, artists, makers, and any small creative
business taking customer orders
 
A simple, practical tool to help you run your business with more clarity — and far fewer headaches.