Rebecca Cook Creative — Terms & Conditions
Last updated: January 2026
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These Terms & Conditions apply to all services and products offered under the Rebecca Cook Creative umbrella, including Becca’s Bouqcakes, The Cake Shed Bristol, Flourish & Bloom Kitchen, and Flourish & Bloom Online Courses. By placing an order, booking a class or event, purchasing a digital product, or visiting The Cake Shed Bristol, you agree to be bound by these Terms. All previous trading names, including The Ladybird Cakery and Mrs Cook’s Cake Academy, are now retired.
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1. Overarching Terms (Apply to All RCC Brands)
1.1 Payment
Full payment is required at the time of order unless otherwise stated, and no booking or purchase is considered confirmed until payment has been received in full. Accepted payment methods vary depending on the service and may include bank transfer, card payment, or secure online checkout.
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1.2 Cancellations
Cancellation terms differ depending on the service you have purchased. Please refer to the relevant brand section for the specific cancellation policy that applies to your order or booking.
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1.3 Allergens
All RCC products are made in a kitchen where dairy, gluten, eggs, soya, and nuts are routinely handled. While every effort is made to minimise cross‑contamination, this cannot be guaranteed, and products and classes are therefore not suitable for individuals with severe allergies. Customers are responsible for reviewing allergen information and raising any concerns before placing an order or attending a class or event.
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1.4 Intellectual Property
All designs, recipes, photographs, branding, course materials, and written content created by RCC remain the intellectual property of RCC. These materials may not be copied, reproduced, shared, or used for commercial purposes without prior written permission.
1.5 Photography & Use of Images
RCC routinely photographs products, classes, events, and creative work for use across websites, social media, marketing materials, and portfolio development. For Becca’s Bouqcakes, where designs are distinctive and often personalised, RCC may photograph your order before or after collection or delivery. These images may be used for promotional purposes unless you have specifically requested otherwise in writing at the time of booking. If an order includes identifying personal details such as names, ages, or messages, RCC will either crop or blur the identifying detail or seek written consent before using the full image.
All photographs taken by RCC remain RCC’s intellectual property, and RCC retains the right to use these images indefinitely. Requests for removal of previously published images must be made in writing. RCC will review such requests on a case‑by‑case basis, although removal cannot be guaranteed. Customers are welcome to share images of their orders online, and crediting RCC is appreciated. Commercial use of RCC images without written permission is strictly prohibited.
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1.6 Privacy & Data Handling
RCC complies with UK GDPR and the Data Protection Act 2018. Personal data is collected and stored solely for the purpose of processing orders, managing bookings, and communicating effectively with customers. Further details are available in the RCC Privacy Policy.
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1.7 CCTV
CCTV operates at RCC premises for safety, security, and crime prevention. By visiting the premises, you acknowledge and accept the presence of CCTV monitoring.
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1.8 Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the non‑exclusive jurisdiction of the English courts.
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2. Becca’s Bouqcakes — Cake Orders
2.1 Ordering
A minimum of seven calendar days’ notice is required for standard orders, subject to availability. Wedding cakes and large commissions require at least thirty calendar days’ notice. Custom components such as toppers or bespoke decorations may require additional lead time, and customers are encouraged to book early, particularly during peak seasons.
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2.2 Payment & Deposits
Full payment is required at the time of booking unless alternative arrangements have been agreed for orders exceeding £150. Orders are not confirmed until payment has been received.
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2.3 Cancellations
For wedding cakes and special orders, cancellations made ninety or more days before delivery will result in the booking fee being retained but all other payments refunded. Cancellations made between thirty‑one and sixty days before delivery require payment of seventy‑five percent of the total order cost, and cancellations made within thirty days of delivery require payment of the full order cost.
For cupcake and bouqcake orders, cancellations made ten or more days before delivery will receive a seventy‑five percent refund. Cancellations made between four and nine days before delivery will receive a credit note for the full value of the order. No refunds are issued for cancellations made within three days of delivery. Custom items already purchased for your order are non‑refundable regardless of the cancellation date.
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For all other cake orders, cancellations made more than ten days before delivery will receive a refund minus the booking fee and any transaction fees. Cancellations within ten days require full payment.
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2.4 Delivery & Collection
Collection is available by prior arrangement and must be confirmed in writing at least forty‑eight hours in advance. Weekend collections take place between 9:00am and 10:00am, and weekday collections are arranged individually. Late collection fees apply, and orders not collected within twenty‑four hours may be disposed of without refund. Delivery is available on weekends for orders over £150 and is charged per mile (round trip), calculated using Google Maps’ fastest route. Orders cannot be left with neighbours or in safe places.
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2.5 Storage & Shelf Life
Products are best consumed within 24 hours of collection. Cakes and cupcakes should be stored in a cool, dry place away from direct sunlight. Refrigeration is not recommended for fondant‑covered cakes or cupcake bouquets, as it may affect texture and appearance.
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2.6 Allergens & Design Limitations
All products are made in a kitchen where allergens are handled, and cross‑contamination cannot be guaranteed. Free‑from cupcake orders require a minimum of twelve cupcakes, and free‑from and regular cupcakes cannot be mixed within a bouquet. Dairy‑free frosting behaves differently from traditional buttercream and may require design adjustments. RCC may also adjust designs in hot weather to ensure stability.
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2.7 Design Process
Customers may provide inspiration images or sketches, but exact replication cannot be guaranteed, particularly where copyrighted characters or unavailable materials are involved. RCC reserves the right to substitute unavailable components with suitable alternatives.
2.8 Complaints
Complaints must be submitted in writing within twenty‑four hours of collection or delivery and must include photographic evidence. RCC does not accept complaints relating to design differences where the customer has approved the quote or where modifications were necessary due to allergens, weather, or material limitations. Refunds or partial refunds are issued at RCC’s discretion. Once a cake has been consumed or significantly altered, RCC may be unable to assess the issue or offer compensation.
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3. The Cake Shed Bristol — Honesty Cake Shed
The Cake Shed Bristol operates on an honesty‑box system. Customers may visit during advertised opening times, select from the available bakes, and make payment via the honesty box or bank transfer. Customers are responsible for taking the correct change, and RCC cannot guarantee that change will be available. All items are prepacked for direct sale and labelled in full compliance with Natasha’s Law. Products are not suitable for individuals with allergies, and consumption is at the customer’s own risk.
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4. Flourish & Bloom Online Courses & Instant Downloads
All digital purchases, including instant downloads and online courses, are final. No refunds are available once a purchase has been completed. Access to digital content is guaranteed for at least twelve months from the date of purchase. Digital products are for personal use only and must not be shared, copied, or used for teaching or group viewing without written permission. Live online classes are scheduled in UK time and may be recorded for replay. Access is provided via a registered account and is not downloadable unless explicitly stated. International customers are responsible for any local taxes or import duties.
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5. Flourish & Bloom Kitchen — In‑Person Classes
To secure a place on an in‑person class, full payment must be made within forty‑eight hours of receiving the invoice. A valid email address and mobile number must be provided. Classes are available for adults aged fifteen and over, and for young people aged eleven to fourteen who may attend independently. Children under eleven cannot attend.
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Classes start promptly, and customers arriving more than twenty minutes late will not be permitted to join; instead, access to an online version of the course will be provided within seventy‑two hours.
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Where Flourish & Bloom Kitchen classes are hosted at a venue arranged by RCC, all venue and associated costs are included within the course fee. Travel fees do not apply in these circumstances. Travel fees apply only to private in‑home training or events held at a location chosen by the customer. Travel time is chargeable, and mileage is calculated using Google Maps’ fastest route. The first five miles each way (ten miles round trip) are included, with mileage charges applying thereafter. Mileage is charged in line with HMRC guidance for business travel.
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Cancellations made fourteen or more days before the class may be refunded minus a twenty percent administration fee or rescheduled subject to availability. Cancellations made less than fourteen days before the class will receive access to a downloadable video version of the course, available for fourteen days.
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Classes cannot be guaranteed allergen‑free. Gluten‑free options may be available with notice, but vegan and dairy‑free classes are currently unavailable. Requests made less than seven days before the class will be treated as customer cancellations.
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6. Flourish & Bloom Kitchen — Corporate Events, Team‑Building & Speaking
Corporate events, team‑building workshops, demonstrations, and speaking engagements are quoted individually following consultation with the client. A non‑refundable deposit of fifty percent is required to secure the event date, and the remaining balance is due fifty‑six days before the event. Bookings made within fifty‑six days of the event require full payment immediately.
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Travel time is chargeable, and mileage is calculated using Google Maps’ fastest route. The first five miles each way (ten miles round trip) are included, with mileage charges applying thereafter. Mileage is charged in line with HMRC guidance for business travel.
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Rescheduling is subject to availability and incurs a twenty percent administration fee. Cancellation fees apply on a sliding scale: twenty percent for cancellations twenty‑eight or more days before the event, fifty percent for cancellations fourteen to twenty‑seven days before, eighty percent for cancellations seven to thirteen days before, and one hundred percent for cancellations within six days of the event.
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Dietary requirements must be confirmed at least fourteen days in advance. Gluten‑free and vegan options may be available for an additional fee. RCC products are unsuitable for individuals with allergies, and RCC may require a waiver if allergies are disclosed.
The client is responsible for providing a suitable venue with tables, chairs, handwashing facilities, and appropriate parking or loading access.
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7. General Legal Terms
Customers are advised to retain copies of all documentation received from RCC. These Terms, together with any order confirmation documents, constitute the entire agreement between the customer and RCC and supersede all prior agreements or representations unless expressly incorporated. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. RCC reserves the right to amend these Terms at any time without prior notice, and any updates will be published on the RCC website.