TERMS AND CONDITIONS | Becca's Bouqcakes

TERMS AND CONDITIONS FOR THE LADYBIRD CAKERY, BECCA'S BOUQCAKES AND OTHER BRANDS

Welcome to The Ladybird Cakery, established in 2018 and proudly serving Bristol and the surrounding areas. We hold public liability insurance and are registered with South Gloucestershire Council, and hold a five-star hygiene rating. Our services are offered under three distinct brands:

The Ladybird Cakery – Bespoke celebration cakes and baked goods.
Becca’s Bouqcakes – Artisan cupcake bouquets and floral-themed treats.
The Cake Shed Bristol – Casual cake collections and seasonal specials.
Mrs Cook’s Cake Academy – Online and in-person cake decorating classes

For the purposes of this document, “TLC-BB” refers collectively to The Ladybird Cakery, Becca’s Bouqcakes, Mrs Cook’s Cake Academy and The Cake Shed.

These Terms and Conditions outline the agreement between you (the customer) and TLC-BB regarding the purchase and provision of our products and services. Different sections of these terms may apply depending on the brand or service you are engaging with. Please read them carefully before placing an order. By placing an order with or making a purchase from with any of our brands, you agree to be bound by these Terms and Conditions.

General Terms (Applies to All Services)

Payment Methods

Full payment is required at the time of order to secure any booking or purchase across all brands operated by The Ladybird Cakery, including Becca’s Bouqcakes, The Cake Shed Bristol, and our online shop and classes. Orders are not confirmed until payment has been received in full.

We accept payment via the methods specified in the relevant service sections, which may include cash, bank transfer, card payment, or secure online checkout.

Exceptions:

For large orders of cakes and baked goods exceeding £150 placed through Becca’s Bouqcakes or The Ladybird Cakery, alternative payment arrangements may be available. These will be outlined in the specific terms for each brand and discussed at the time of booking.

Cancellations and Refunds

Please see the section below relevant to your purchase type.

Wedding Cakes and Special Orders

Bookings for wedding cakes and other special orders are reserved exclusively for you, and certain components may be ordered months in advance. The following cancellation terms apply:

90+ calendar days before delivery: The booking fee is non-refundable. Any other payments made will be refunded.
31–60 calendar days before delivery: 75% of the total order cost is payable.
0–30 calendar days before delivery: 100% of the total order cost is payable.

All cancellations must be made in writing via email. The cancellation date will be based on the timestamp of the email. Social media messages will not be accepted.

Cupcake and Bouqcake Orders

10+ calendar days before delivery: 75% of the paid balance will be refunded.
4–9 calendar days before delivery: A credit note will be issued for the full value of the order.
0–3 calendar days before delivery: No refund will be issued.

Please note: If any custom items (e.g., cake toppers) have been ordered, their cost will be deducted from any refund, regardless of the cancellation date. This is due to supplier lead times and the bespoke nature of these components.

Other Cake Orders

Within 10 calendar days of delivery: Full payment is required.
More than 10 calendar days before delivery: A refund will be issued for any payments made, minus the booking fee and any transaction fees (for debit/credit card payments).

Date Transfers

TLC-BB will always try to accommodate requests to change your booking date. However, this may not be possible due to high demand, especially around peak times such as Mother’s Day, Father’s Day, Easter, and Christmas. If we are unable to accommodate your new date, the cancellation policy will apply.

Cancellations by TLC-BB

In the unlikely event that TLC-BB needs to cancel your order, we will notify you as soon as possible. Where feasible, we will help identify another cake maker to fulfil your order. If all parties agree in writing to transfer the order (e.g., from Becca’s Bouqcakes to another provider), once the balance is transferred, the new provider’s Terms and Conditions will apply, and TLC-BB will have no further liability for any consequential loss.

Alternatively, you may choose to cancel the order, in which case any monies paid will be refunded. Bespoke items already purchased will be retained by TLC-BB or may be purchased by the client at the prevailing price.

Allergens and Liability

The Cake Shed Bristol

All products sold under The Cake Shed Bristol brand are classified as Prepacked for Direct Sale (PPDS) and are labelled in full compliance with Natasha’s Law. Each item includes:

A complete ingredients list in descending order by weight.
Clear emphasis of any of the 14 major allergens (e.g., milk, eggs, gluten, nuts) using bold, capital letters, or underlining.
Allergen stickers on packaging to help customers make informed choices.

The Ladybird Cakery & Becca’s Bouqcakes (TLC-BB)

For bespoke orders placed through The Ladybird Cakery or Becca’s Bouqcakes, allergen information is discussed directly with the customer at the time of booking. These details are recorded on the quote form, and payment of the booking fee confirms that the allergen information provided is accurate and understood.

All products will include allergen stickers indicating which of the 14 main allergens are present.

Please note: All TLC-BB products are made in a kitchen where dairy, gluten, eggs, soya, and nuts are routinely handled. While every effort is made to avoid cross-contamination, this cannot be guaranteed, and therefore our products are not suitable for individuals with severe allergies.

Further ingredient and allergen information can be found at: www.beccasbouqcakes.com/ingredients

Consumer Responsibility

We kindly ask all customers to carefully review allergen information and communicate any concerns before placing an order. Consumption of our products is at the customer’s own risk, and TLC-BB cannot accept liability for any adverse reactions resulting from allergens if the provided guidelines are not followed.

Intellectual Property Rights

All content created and shared by TLC-BB, including but not limited to photographs, recipes, branding, logos, product names, and written materials, is the intellectual property of The Ladybird Cakery and Becca’s Bouqcakes unless otherwise stated.

Photography

Images of our products may be taken before or after collection/delivery and may be used for promotional purposes across our website, social media platforms, and marketing materials. By placing an order, you grant TLC-BB permission to photograph your order and use those images unless you explicitly request otherwise in writing.

Customers are welcome to share images of their orders on social media, but we kindly ask that TLC-BB is credited where appropriate. Commercial use of our images without prior written consent is strictly prohibited.

Recipes

All recipes used by TLC-BB are proprietary and developed in-house. These are not shared publicly and may not be copied, reproduced, or distributed in any form without express written permission.

Branding

The names The Ladybird Cakery, Becca’s Bouqcakes, Mrs Cook’s Cake Academy and The Cake Shed Bristol, along with associated logos, designs, and brand elements, are protected under intellectual property law. Use of these names or branding for commercial purposes without written consent is not permitted.

Customer-Provided Designs and Inspiration Images

Customers may provide inspiration images or design ideas when placing an order. TLC-BB will always aim to interpret these creatively and respectfully, but we do not guarantee exact replication of another designer’s work. All final designs remain the intellectual property of TLC-BB, even if inspired by customer-provided references.

We reserve the right to decline requests that involve direct copying of another cake maker’s work, especially where copyright or design rights may be infringed.

Social Media and Online Sharing

TLC-BB actively shares content on social media to showcase our work and engage with our community. By placing an order, you agree that images of your product may be shared online unless you notify us in writing at the time of booking. We will never share images of your individual order less than 24 hours after collection.

We love seeing our creations shared by customers! If you post images of our work, we appreciate being tagged or credited. If you tag us in your posts, please let us know if you don’t want us to reshare them. We will always ask before sharing photos you may send us.

Please note that reposting or using our content for commercial purposes without permission is not allowed.

Privacy and Data Handling – TLC-BB

TLC-BB is committed to protecting your personal data and handling it responsibly in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

We collect and store customer information solely for the purpose of processing orders, managing bookings, and communicating effectively. This may include your name, contact details, order history, and any relevant dietary or allergen information. All data is stored securely and is never shared with third parties unless required by law or with your explicit consent.

A full explanation of how we handle personal data can be found in our Privacy Policy, available at: www.beccasbouqcakes.com/privacy-policy

CCTV Usage

Please note that CCTV cameras are in operation at our premises for the purposes of safety, security, and crime prevention. Footage may be reviewed in the event of an incident and is stored securely in accordance with data protection regulations. By visiting our premises, you acknowledge and accept the presence of CCTV monitoring.

The Cake Shed

Honesty Box Terms

The Cake Shed Bristol operates on an honesty box system, designed to offer a convenient and informal way for customers to enjoy our bakes.

How It Works

Customers are welcome to visit The Cake Shed during advertised opening times and select from the available baked goods. Each item is clearly priced, and payment is made via the honesty box located on-site.

Payment Options

We accept:

Cash – Please bring exact change where possible.
Bank Transfer – Details are displayed at the shed. Please ensure transfers are made promptly and include your name or item reference.

Availability

The Cake Shed is open on selected days and times, which are advertised via our social media channels and website. Availability may vary depending on seasonality, weather, and special events.

Responsibility for Correct Change

Customers are responsible for taking the correct change from the honesty box. TLC-BB cannot guarantee change will be available, and we encourage bringing exact amounts to avoid disappointment.

Allergens and Packaging

All items are prepacked for direct sale (PPDS) and labelled in full compliance with Natasha’s Law. Each product includes:

A full ingredients list.
Clear indication of any of the 14 major allergens.
Allergen stickers on packaging.

Please note: All products are made in a kitchen where dairy, gluten, eggs, soya, and nuts are routinely handled. While we take care to minimise cross-contamination, this cannot be guaranteed, and products are not suitable for individuals with allergies.

Becca's Bouqcakes and The Ladybird Cakery

Ordering Process

All orders require a minimum of seven calendar days’ notice, subject to availability.
For wedding cakes and large special orders, a minimum of 30 calendar days’ notice is required.

Customisation is available for most products, and any special components (e.g., cake toppers or bespoke decorations) may require additional lead time. Customers are encouraged to book early to avoid disappointment, especially during peak seasons.

Collection & Delivery – TLC-BB

Collection

Collection is available by prior arrangement and must be confirmed in writing at least 48 hours in advance.

Weekend collections: Strictly between 9:00am and 10:00am.
Weekday collections: By individual arrangement only.

Failure to collect within 30 minutes of the agreed time will incur a £10 charge per additional 30 minutes or may result in the order being withheld until a new collection time is agreed.

If an order is not collected within 24 hours of the agreed time, TLC-BB reserves the right to dispose of the order or its components without refund.

At the time of collection, TLC-BB will provide guidance on safe transportation and storage. It is the customer’s responsibility to transport the cake safely. TLC-BB accepts no liability for damage caused during transit or due to improper storage after collection.

For weddings and other special events, we strongly recommend opting for delivery and setup by TLC-BB to minimise the risk of damage during transport.

Delivery

Delivery is available on weekends only, for orders over £150 (excluding delivery charges) and is subject to availability.

Delivery is charged at £0.50 per mile (round trip) from Frampton Cotterell.
For trips over 10 miles round trip, an additional hourly delivery/setup fee of £15 will apply (minimum one hour).
For distances over 20 miles round trip, delivery will be quoted individually.
Distances are calculated using Google Maps based on the fastest route.

The full delivery address, along with a contact name and mobile number, must be provided at the time of booking. TLC-BB is not responsible for incorrect or missing delivery information.

If no one is available to receive the order at the agreed time and location:

The customer must arrange collection from TLC-BB at a new time, or
A redelivery charge will apply.

Due to the delicate nature of our products, orders cannot be left with neighbours or in a safe place. For deliveries to venues (e.g., weddings), a signature will be required upon delivery. TLC-BB accepts no responsibility for any loss or consequential loss (e.g., a wedding without a cake) once the order has been delivered and signed for.

Storage & Shelf Life

Products from TLC-BB are best consumed on the day of collection for optimal freshness.

If not consumed immediately, cakes and cupcakes should be stored in a cool, dry place away from direct sunlight.

Refrigeration is not recommended for fondant-covered cakes or cupcake bouquets, as it may affect texture and appearance.

Shelf life varies depending on the product, but most items are best enjoyed within 2–3 days of collection.

Allergens & Design Limitations

All products are made in a kitchen where dairy, gluten, eggs, soya, and nuts are routinely handled. While every effort is made to avoid cross-contamination, this cannot be guaranteed, and products are not suitable for individuals with severe allergies.

Free-from cupcake orders require a minimum of 12 cupcakes.
Cupcake bouquets cannot be mixed with both free-from and regular cupcakes due to cross-contamination risk. If both types are required, they must be packaged separately.

For dairy-free and vegan cakes, a dairy-free frosting is used. Please note that dairy-free frosting behaves differently from traditional buttercream, which may affect the final design. TLC-BB will advise on any necessary design modifications to ensure the best possible result while maintaining allergen safety.

Allergen information is discussed at the time of booking and recorded on the quote form. Payment of the booking fee confirms that the allergen details provided are accurate and understood.

Hot Weather Policy

While every care is taken in the creation of your cake, it is not always possible to protect against unforeseen weather conditions. If hot weather is forecast, TLC-BB may adapt recipes or modify designs to improve heat stability. This may include:

Using chocolate ganache instead of buttercream under fondant.
Incorporating royal icing sugar or egg-white powder into buttercream for added stability.
Adjusting designs for free-from products to ensure structural integrity.

TLC-BB reserves the right to make these changes without prior notification unless a declared allergy or intolerance would be affected.

At the time of collection, TLC-BB will provide storage recommendations, but it is the customer’s responsibility to transport and store the cake appropriately. Fondant cakes should be kept in a cool place out of direct sunlight. If refrigerated, fondant may “sweat” when returned to room temperature, resulting in a wet appearance. This does not affect the quality of the cake and is done at the customer’s own risk.

Buttercream or ganache-only cakes may be refrigerated, but if placed on a fondant-covered board, the fondant may also sweat when brought back to room temperature.

Please note: Decorations placed in the refrigerator may degrade due to temperature changes. TLC-BB cannot be held responsible for any such deterioration but will advise on best practices for storage and handling at the time of collection or delivery.

Design Process

Customers are welcome to submit design ideas or inspiration images prior to receiving a quote. These may include hand-drawn sketches or images sourced from public platforms such as Pinterest or other websites. While TLC-BB will make every effort to create a cake in the style of the customer’s request, exact replication is not guaranteed, particularly where:

Copyrighted characters or designs (e.g., cartoons) are involved.
Materials or tools used in reference images are not available in the UK.

Customers are encouraged to review the quote carefully before paying the booking fee to ensure the proposed design meets their expectations.

Bouqcake Design Limitations

We aim to replicate bouqcake designs as closely as possible, but colour variations may occur due to the nature of the materials used.

For free-from products, greater variation in colour, texture, and structure may occur due to the properties of allergen-free ingredients. These ingredients are often less stable, which can affect height, delicacy, and fine detail, especially in warmer weather.

TLC-BB reserves the right to modify designs or presentation materials (e.g., bows, tissue paper, boxes) based on availability. If a major change is required, we will consult with the customer prior to production.

Dairy-Free Frosting Considerations

For dairy-free and vegan cakes, TLC-BB uses a dairy-free frosting. This frosting differs significantly from traditional buttercream in texture and behaviour. As a result, certain design elements may need to be adjusted to ensure stability and visual appeal. TLC-BB will advise on any necessary modifications during the design process.

Cake Component Parts

Occasionally, materials used in celebration or wedding cakes may become unavailable due to supplier changes. This may include pre-manufactured decorations, specific ribbon colours, or other components. While this is beyond our control, TLC-BB will:

Endeavour to redesign the cake using suitable alternatives.
Contact the customer where possible to advise of any significant changes.
Reserve the right to substitute components with items of equal or better quality without prior consultation.

Some cakes may require non-edible, food-safe structural supports to maintain stability. These will be clearly listed in the delivery note, and customers should take care when serving the cake to remove any non-edible elements.

Intellectual Property

All designs created by TLC-BB remain the intellectual property of The Ladybird Cakery and Becca’s Bouqcakes. We reserve the right to use images of your cake for promotional purposes, including:

Website galleries
Social media posts
Printed brochures
Competitions and advertising

Customer Responsibilities & Complaints – TLC-BB

Customer Responsibilities

By placing an order with TLC-BB, the customer agrees to the following responsibilities:

Providing accurate information: This includes correct contact details, delivery addresses, allergen declarations, and any relevant event timings.
Reviewing the quote: Customers must carefully check all details, including design specifications, allergen information, and collection/delivery arrangements before paying the booking fee.
Timely communication: Any changes to the order, collection time, or delivery details must be communicated in writing and within the required notice period.
Safe transportation and storage: Once collected or delivered, the customer is responsible for transporting and storing the cake appropriately. TLC-BB provides guidance, but cannot be held liable for damage caused after the cake has left our care.
Availability for delivery: If delivery is arranged, the customer must ensure someone is available to receive the order at the agreed time. Failure to do so may result in redelivery charges or the need to collect the order from TLC-BB.

Complaints

TLC-BB takes pride in the quality and presentation of our products. If you are unhappy with any aspect of your order, please contact us as soon as possible so we can address your concerns.

Complaints must be made in writing within 24 hours of collection or delivery.
Photographic evidence of the issue must be provided to support your claim.
We do not accept complaints based on design differences where the customer has approved the quote or where modifications were necessary due to allergen, weather, or material limitations.
Refunds or partial refunds are issued at the discretion of TLC-BB and are not guaranteed.

Please note: Once a cake has been consumed or significantly altered (e.g., cut, moved, or stored improperly), we may be unable to assess the issue or offer compensation.

Online Shop – TLC-BB

TLC-BB offers a range of baking equipment and digital products through our online shop.

Dispatch & Delivery

We aim to dispatch all physical orders within three working days of purchase.
If you require an item urgently, please contact us before placing your order.
We use a variety of carriers based on parcel size and delivery efficiency. Due to Royal Mail’s parcel pricing, we may opt for alternative carriers to ensure best value and service.

International Orders

As of 1st April 2022, TLC-BB no longer accepts international orders for physical products due to unreliable service and rising costs.

Customers outside the UK purchasing digital products are responsible for any local taxes, import duties, or charges. TLC-BB is not liable for delays or fees imposed by customs or third-party carriers.

Digital Products

Digital tutorials and resources are available for personal use only. These may be downloadable or viewable via your registered account, depending on the product type.

Access is guaranteed for at least 12 months from the date of purchase. If a product is removed from sale, TLC-BB will provide an alternative method for access.

Refunds

Due to the nature of digital and consumable products, no refunds are available once a purchase has been completed. Please review product descriptions carefully before ordering

Gift Vouchers & Course Vouchers – TLC-BB

From this point forward, all gift and course vouchers will be referred to as vouchers.

General Terms

Vouchers are valid for 24 months from the date of purchase, unless issued for a specific course instance.
Available in £25 denominations, with a £25 minimum.
Vouchers must be used in a single transaction and cannot be exchanged for cash.
No change or refund will be given. Vouchers may be used toward higher-value purchases with the balance paid by the customer.
Vouchers will not be replaced if lost, stolen, or damaged.
Vouchers are subject to verification at the time of use. For remote bookings, TLC-BB will confirm voucher use via email.

Disputes

In the event of any dispute regarding voucher use, the decision of TLC-BB is final.

Mrs Cook’s Cake Academy (MCCA) – Classes & Tutorials

Online Courses

MCCA offers a range of downloadable tutorials available for purchase via our website. These are intended for personal use only and must not be shared, copied, or used for teaching or group viewing without prior written permission.

You must register with our website to access and download content.
Downloads should be made promptly; access is guaranteed for at least 12 months from the purchase date.
If a course is removed from sale or the website is closed, we will provide an alternative method for accessing the content.

Important: If any course content is found to be shared publicly, we will pursue legal action against the original purchaser.

Live Online Classes

Live sessions are scheduled in UK time (GMT/BST/UTC) and will be recorded for replay in member-only areas.
Courses purchased via the website are viewable only through your registered account and are not downloadable.

You will receive login credentials via email after purchase. Access is valid for 12 months.

Payment for Online Courses

One-off tutorials: Payment via Square (credit/debit card).
Live courses: Payment via PayPal (account or guest checkout).

All payments are subject to validation by your card issuer. TLC-BB is not liable for delays or non-delivery due to payment issues.

International Purchases

Prices are listed in £ sterling.
Buyers outside the UK are responsible for any import duties, taxes, or local charges. TLC-BB is not liable for customs fees or delays.

In-Person Classes

Classes are held at venues in and around Bristol. Availability and booking details are published on our website and social media.

Class descriptions include skills taught, venue, timings, and takeaway items.
All equipment remains the property of MCCA.
Optional purchase of tools and materials is available at a discounted rate.

To secure a place:

Full payment must be made within 48 hours of invoice.
A valid email and mobile number must be provided.

Age Restrictions

Classes are available for adults (15+) and young people (11–14).
We do not currently offer classes for children under 11 or allow accompanying parents.
MCCA is DBS checked, so young attendees are safe to attend independently.

Late Arrival Policy

Classes start promptly. If you arrive more than 20 minutes late, you will not be permitted to join the session to avoid disruption.
In this case, you will receive access to an online version of the course within 72 hours.

Cancellation Policy

14+ calendar days before the class: Written cancellation via email is required. You may reschedule (subject to availability) or receive a refund minus a 20% admin fee.
Less than 14 calendar days: You will receive access to the course content as a downloadable video, available for 14 days only.

Rescheduling by TLC-BB

If we need to reschedule due to venue issues, illness, or severe weather, you will be offered:

A new date,
Access to the online version,
Or a full refund via BACS

Allergen Considerations

We cannot guarantee classes are fully allergen free due to the variety of requirements for individual students.

If you require gluten free products, please notify us at the time of booking. At the current time we are unable to offer vegan or dairy free classes due to a change in the manufacturing process of the component parts used for dairy free frosting making it unusable for floral work.

Requests made less than seven days before the class will be treated as cancellation by the customer.

General Terms – TLC-BB

We recommend that customers retain copies of all documentation received from TLC-BB for their records.

This Agreement, together with any Order Confirmation documents provided, constitutes the entire agreement between the customer and TLC-BB regarding the order. It supersedes and cancels all prior agreements, statements, representations, understandings, negotiations, and discussions, whether oral or written, unless expressly incorporated into this Agreement.

Each party acknowledges that in entering into this Agreement, it has not relied on any prior statement, representation, warranty, or understanding unless explicitly included herein. This does not affect liability for fraudulent misrepresentation.

If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the Agreement shall be interpreted as if the invalid provision had not been included.

This Agreement shall be governed by and construed in accordance with the laws of England and Wales, and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

Headings used in this Agreement are for reference only and do not affect the interpretation of the terms.

TLC-BB reserves the right to amend these Terms and Conditions at any time without prior notice. Any updates will be published on our website.

Terms and Conditions Summary

Classes