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  • What flavours do you do?
    Most of our customers love the outstanding beauty of our vanilla cupcakes and this is our standard flavour. This helps us to keep the cost down through minimal wastage and not having to stock a wide variety of flavours 'just in case' or place small orders for specific products for those non-standard flavours. Therefore, there is a small additional charge for our flavoured cakes and the minimum order size is either a 12 cupcake box or bouquet.
  • Do you do 'free from' cakes?
    We can offer dairy-free, gluten-free, nut-free and vegan products and have systems in place when creating these products to avoid risk of cross-contamination. However, we do use products containing gluten, nuts and dairy in our kitchen so cannot guarantee our products are entirely free from. Therefore consumption is at the customers own risk. As of 1st April 2022, we now have a minimum order requirement of a 12 cupcake box or bouquet for free-from orders. This minimum requirement has been introduced due to the additional work required - particularly when orders need to be segregated (e.g. on a day where both standard and free-from orders are placed) and due to the additional wastage of ingredients from free-from orders and the additional fuel costs involved in separated baking. This is not a decision we have taken lightly but is the only way we are able to continue to offer free-from products.
  • How do I place an order?
    First, check out our gallery for some design ideas. These are examples of previous work which can be varied in colour or size to meet your needs If you don't see what you're looking for, please feel free to ask us for a custom design. Next, complete our enquiry form providing as much information as you can. We aim to respond within 48 hours. If your query is for delivery within 72 hours, please email us via with 'URGENT ORDER' in the subject line. Please note we can't guarantee availability but will do our best to accommodate.
  • Do you have availability?
    We get booked up really quickly (especially around Valentine's Day, Mothering Sunday and the end of the school year) but do our best to accommodate as many orders as possible. Ideally at least a week's notice is required for all orders - anything requiring custom items such as a special topper may have a longer lead time.
  • What happens if my plans change?
    We try to be as flexible as possible but as a small business, we may not always be able to move your booking to a new date. Please see our terms and conditions for more details before placing your order.
  • If I cancel, can I get a refund?"
    As we take full payment in advance, we may be able to offer a refund on cancellation based on the length of notice given. If we have had bespoke items made for your order, these will not be refundable as we order them within 24 hours of payment to ensure they arrive on time. Please see our terms and conditions for full details.
  • How much do your cakes cost?
    We have tried to create options to suit most budgets - offering full bouquets, mini bouquets, cupcakes and cakes as well. Each design has a base price determined by complexity of design and colours and the size. On the Bouqcakes page, you'll see that most of the designs have either an 'S' or 'P' underneath. This denotes a standard or premium priced design. The finished product will be packaged in our standard packaging. Additional items such as toppers and our presentation boxes are available for an additional charge.
  • How do I pay?
    We require full payment of all orders within seven days of the quote being issued. If your order is placed with less than seven days notice, payment is required within 24 hours. We prefer payment by BACS and details of this will be provided on your quote. Please do let us know when you've sent payment so we can confirm your booking.If you would prefer to pay by card, we can accept online payments via Square - please ask for details when booking. Unfortunately, we do not accept cash or cheques. Failure to complete the payment transaction will result in your requested slot being made available to another customer without further notice.
  • Where can I collect from and at what time?
    Collections are from our base in Frampton Cotterell and made by arrangement at the time of booking. Directions are available on our website and in the quote you are sent. You will be required to commit to collecting within 15 minutes of the agreed time. Failure to collect at the agreed time will mean that you will need to arrange an alternate time, subject to availability. Whilst we will endeavour to accommodate a changed collection time, you do need to be aware that this may not be possible so please ensure you keep in touch as soon as your plans change.
  • Why is postage so expensive?
    We're based in the UK and postage is just plain expensive! The silly letterbox size rules mean that even though a nozzle may fit through your letterbox, Royal Mail still class it as a small parcel, not a large letter. We're really sorry for this.
  • Despatch times
    We aim to despatch within two working days of your order. All parcels are sent second class unless requested prior to ordering.
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